Returns and Refunds
We stand behind our 100% satisfaction guarantee! If you are not satisfied with your order, we would like to hear how we can satisfy you.
And else: Not Good = Money Back.
You can return the order within 14 days and we assure that the purchase amount will be on your account within one week.
Follow the next 3 simple steps
Step 1: Fill in the return form
Click here and fill in the return form, go through the steps and return without a print.
If there is a special reason we can come to a suitable solution together so that you are helped even better.
Step 2: Send the order
Deliver your NanaBeebi to the pick-up point you have chosen. A return shipment must be provided with a track & trace code. The sender is always responsible for the shipment.
Step 3: Receive the purchase amount on your bank account
As soon as we have received the complete package, you will receive your purchase amount (excluding shipping costs) within one week.
Products must be returned unused, in their original condition and with tags and labels. The products must not contain any traces of use. We reserve the right to refuse returned items if it is suspected that the items have already been used or have been damaged through no fault of our own.