Frequently Asked Questions
HOW CAN I CANCEL MY ORDER?
If you want to cancel your order, it is best to send an e-mail to info@nanabeebi.com.If your package has not yet been shipped, it can be canceled and the entire amount will be refunded to your account.If your package has already been packed and shipped, you can simply return it to us.
CAN I ORDER FROM ABROAD?
Yes, we currently ship to all European countries.
If you are sure that your order has failed, you can place the order again.If in doubt, please contact customer service.We then check whether the order has been received.
HOW CAN I CANCEL MY ORDER?
If you want to cancel your order, it is best to send an e-mail to info@nanabeebi.com.If your package has not yet been shipped, it can be canceled and the entire amount will be refunded to your account.If your package has already been packed and shipped, you can simply return it to us.Keep in mind that the shipping costs are for you.
WHAT SHOULD I DO IF I WANT TO ORDER A LARGE QUANTITY?
We can offer special prices for larger orders.If you want more than 10 pieces of our product, please send us an email to info@nanabeebi.com.Mention the product and the relevant quantities, you will receive an answer as soon as possible with a price proposal.
CAN I ALSO ORDER FROM ABROAD?
Yes, we currently ship to all European countries.
DO THE PRICES LISTED ON THE WEBSITE INCLUDE VAT?
Yes, all mentioned prices include 21% VAT.
WHAT ABOUT THE WARRANTY FOR DAMAGED PRODUCTS?
We do not offer a manufacturer's warranty.If your item is defective upon receipt, we kindly ask you to report this within 24 hours of receipt.Within 1 week after discovery, you can return the products in their original packaging, with a copy of the packing slip & return form.Please note: this only applies to unused items.
HOW DO I RETURN A PRODUCT OR PACKAGE?
See the Returns & Refunds page.
WHAT INFORMATION DO YOU HAVE TO INCLUDE WHEN SENDING US A COMPLAINT?
State your name, e-mail address, telephone number, any order number and a clear description of your complaint.If you have supporting documents, you can also send them.
WILL I RECEIVE A CONFIRMATION OF THE COMPLAINT NOTIFICATION?
No, no confirmation of receipt will be sent.
IN HOW MUCH TIME WILL I GET AN ANSWER TO MY COMPLAINT?
You will receive an answer and a solution within 7 working days.
WHAT ARE THE CONTACT DETAILS?
Call Us: 085 060 9319
We are available every working day between 9 am and 5 pm.
Facebook Live Chat
Chat live with one of our employees.
Email Us: info@nanabeebi.com
We will respond within 24 hours.
For Collaboration, Promotion & Influencers
Email Us: sales@nanabeebi.com
We will respond within 24 hours.
Return Address
NanaBeebi
Lipsstraat 50
5151 RP Drunen
HOW DO I PLACE AN ORDER?
STEP 1 - CHOOSE PRODUCT
Choose our product by clicking here.
STEP 2 - SHOPPING CART
Click on shopping cart to put the product in your shopping cart.If you want to order several, click on the arrow and then choose add to shopping cart.The product will be placed in your shopping cart.You can choose 'continue shopping' or immediately 'checkout' to order and complete the order.Do you have the right number of desired products in the shopping cart? Then click on 'checkout'.All prices are shown including VAT.
STEP 3 - LOGIN (IF YOU HAVE AN ACCOUNT)
When you are going to pay, this can be done in different ways.You can pay with an account or without an account.You can log in if you already have an account or choose to pay immediately without an account.Make your choice and then choose 'checkout'.
STEP 4 - ORDER
You will arrive at a page where you have to fill in your billing information.Fill in this information as accurately as possible and check it.If you have an account, you do not need to enter it.Then choose a payment method and enter a discount code if necessary.Check your details and click on 'Place Order'.
STEP 5 - DISCOUNT CODE
If you have a discount code, enter it in the bar after the word DISCOUNT.For mobile users it is important to first click on 'view order overview' and then enter the discount code.The discount is automatically deducted from your order amount.
STEP 6 - PAYMENT
You will now see the screen to pay for your chosen payment method.You will be guided step by step through the payment per method.If everything went well, your order is complete and you will receive a confirmation email.
STEP 7 - CONFIRMATION
If everything went well, your order is complete and you will receive a confirmation email in the email address you provided.If you have not received anything, please contact customer service or place your order again.
