Returns & Refunds

We guarantee 100% satisfaction! If you are not satisfied with your order, we would like to hear how we can satisfy you.

And otherwise: Not Good = Money Back.

You can return the order within 14 days and we assure that the purchase amount will be on your account within one week.

Follow the next 3 simple steps

Step 1: Fill in the return form

Click here and fill in the return form, go through the steps and return without print quite easily.

If there is a special reason, we can come to a suitable solution together so that you are helped even better.

Step 2: Send the order

Deliver your NanaBeebi to the pick-up point you have chosen. A return shipment must be provided with a track & trace code. The sender is always responsible for the shipment.

Step 3: Receive the purchase amount in your bank account

As soon as we have received the complete package, you will receive your purchase amount back within one week. 

Return conditions:

Products must be returned unused, in their original condition and with tags and labels. The products must not contain any traces of use. We reserve the right to refuse returned items if it is suspected that the items have already been used or have been damaged through no fault of our own.

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